TERMS & CONDITIONS
TERMS & CONDITIONS
The following terms and conditions apply to your use of the Southland Training Australia web site ("the web site") by Southland Training Australia and any company member of its group, and its customers. Your use of the web site indicates your acceptance of these terms and conditions.
These terms and conditions are subject to change by Southland Training Australia and may change the content of its terms and conditions at any time without any prior notice to anyone.
By purchasing or using this site, the customer herein agrees to be bound to the terms and conditions listed on Southland Training Australia.
1. Placing Order / Pricing
Any Quotation made by Southland Training Australia is not an offer to sell, and no order given in pursuance of any Quotation shall bind the company unless accepted by it. Unless otherwise agreed in writing, all orders are subject to acceptance by Southland Training Australia within seven (7) days of receipt by Southland Training Australia of the customer's offer.
All pricing in Australian dollars and inclusive of GST. Please note that pricing and stock availability are subject to change without prior notice. Southland Training Australia reserves the right not to sell below its cost.
All orders placed are subject to confirmation and acceptance by Southland Training Australia, this includes the pre-paid orders, eg. Payment made by EWay, Paypal or Paymate, deposit etc.
Southland Training Australia may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. If Southland Training Australia requests payment for increased prices, you may cancel the order by giving notice to Southland Training Australia, which must be received within seven days of the announcement of the increase.
To minimise errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible. Other forms of ordering are NOT accepted at the moment.
Price may vary depending upon location due to freight costs and other logistical requirements.
Southland Training Australia reserves the rights to adjust freight cost at any time.
We do not ship to PO Boxes.
We do not ship to third party addresses unless that address is known and can be verified by Southland Training Australia.
The Customer shall at its own expense, arrange collection of products from Southland Training Australia at its premises. Alternatively, Southland Training Australia in its sole and absolute discretion may arrange physical delivery of products to the Customer at the Customer's business address, such delivery being at the cost of the Customer. The Customer shall be deemed to assume and shall be liable for loss or damage to products from the time they are placed on to the vehicle to transport them from Southland Training Australia's premises unless the Customer has insured the item when buying from Southland Training Australia.
Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.
After your order is placed, you will be sent an E-mail acknowledgement which will include your order number.
3. Delivery time
Any date Quoted for delivery is an estimate only, and unless a guarantee shall have been given by Southland Training Australia in writing providing for liquidated damages for failure to deliver by the Quoted date, Southland Training Australia shall not be liable to the Customer for any loss or damage howsoever arising for failure to deliver on or before the Quoted date. The Customer shall accept and pay for Products, not withstanding any failure by Southland Training Australia to deliver by the Quoted date.
Goods specially ordered in, must be fully paid for prior to delivery & cannot be returned or exchanged without express approval from Southland Training Australia in writing. The latter case would still attract the normal restocking fee.
4. Returns / Refunds / Cancellations
There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.
Returns for refund will only be accepted within 7 days of you receiving the goods. A restocking fee of 25% of the purchase price will be deducted. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable.
Any incorrect, missing or damaged items received must be reported to Southland Training Australia within 24 hours of you receiving the delivery. This can only be done by E-mail or Phone. We recommend by email so that you have verification of such notice.
If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
Southland Training Australia owns the title of any extra goods shipped with your order that have been despatched in error.
If requested by Southland Training Australia, the Customer may be required to provide information in that Southland Training Australia can easily assist the Customer with any monetary refund or cancellation. This information may include member's names, address, home phone, work phone, credit card details and other relevant information required by Southland Training Australia. Failure to provide sufficient information may delay the refund or cancellation, Southland Training Australia is not to be held responsible for any delays according to clause provided by Southland Training Australia.
Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the despatching of an order will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back as well as a 25% restocking fee.
Cancellations may be communicated by telephone or email. Saturdays, Sundays and holidays by E-mail only.
Cancellations for assembled system orders will incur a 25% cancellation fee. This is to reflect the labour cost and the depreciation for the used parts.
Cancellation for specially ordered items will also attract a 25% cancellation fee. This is to cover the return to stock fee implied by our suppliers and shipping cost.
Where the order is designed for a specific customer perpose, ig. the printing of CD/DVD or duplication thereof, orders must be cancelled prior to commencment of the job. A 25% cancellation fee applies. Orders that have already been commenced or are "under production" will have to pay for production per unit costs to the point where production was stopped as well as a 25% cancellation fee.
Where the order has been place agains courses, once Â you have accessed the course and downloaded the content, you are not entitled to a refund, even if you choose not to submit the assessments for marking. Â Downloading content from within the courses constitutes an acceptance by the purchaser of the full fee payment for that course.
5. Warranty Claim
Goods under warranty cover will be replaced or repaired by the manufacturers/individual subscribers. No refund can be provided under any circumstances.
Warranty only covers the item(s) sold by Southland Training Australia. Warranty does not cover any other equipment used in conjunction with the item(s) sold by Southland Training Australia.
Southland Training Australia does not handle warranty claim for those goods where the manufacturer accepts direct warranty claims from customers.
In the event that normal stock lines, advertised in the Southland Training Australia price list are to be returned. A 25% restocking charge applies goods must be in original saleable condition & a copy of invoice attached. This applies within 14 days of delivery & at the sole discretion of Southland Training Australia an "returns" number & approval must be received before sending the goods & this must appear on returned goods & documents.
All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged or used under wrong voltage etc.
Southland Training Australia is not responsible for data contents or the security of the data contents contained in any returned goods.
Customer is responsible for proper packaging of returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.
Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Southland Training Australia. Southland Training Australia is not responsible for any parcel missing in transit, on its return back to Southland Training Australia.
Product(s) discontinued by manufacturer(s) shall be upgraded to a similar product or a credit will be given at the current market value or the purchase price whichever is lower.
6. Warranty turnaround time
Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier??s own test and replacement/repair, and the shipping back to us
We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. Southland Training Australia is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.
If you will be using the item(s) for mission critical tasks, be it running a business, using it to prepare an examination, using it for a pre-organised event etc, you should consider purchasing it with sufficient lead time frames. Southland Training Australia will not be held liable for losses due to failure to meet any delivery deadline.
Unless otherwise agreed in writing, payment for products supplied shall be made in full by the Customer to Southland Training Australia without deduction or demand, within the approved term as advised by Southland Training Australia, or in the absence of a term approved by Southland Training Australia, within (7) days from the order date.
Payment for products ordered through Southland Training Australia can be made by credit card or direct debit to Southland Training Australia's account.
8. Default in Payment
If the Customer defaults in payment to Southland Training Australia, then:
- a/ the Customer shall pay to Southland Training Australia, on demand, interest on any overdue money during the period of default at the rate for the time being fixed under Section 2 of the Penalty Interest Rates Act 1983, and
- b/ all moneys owing by the company to Southland Training Australia shall become due and payable forthwith without demand, and
- c/ Southland Training Australia may at its sole and absolute discretion suspend the provision of credit to the Customer until all amounts owing by the Customer are paid in full
- a/ Southland Training Australia shall not be liable to the Customer, or to any other person whomsoever, for any loss or damage whatsoever or howsoever caused arising directly or indirectly in connection with the Products, other than expressly imposed by statute in terms of which it is not possible to limit or exclude liability.
- b/ Southland Training Australia expressly excludes liability for consequential loss or damage including but not limited to loss of profit, business, revenue, goodwill or anticipated savings.
10. Retention of Title
10.1 The title to the Products will pass to the Customer when payment in full for the Products has been received by Southland Training Australia. Until the Customer has paid to Southland Training Australia the full purchase price:
- a/ Customer shall hold the Products as bailee for Southland Training Australia.
- b/ the Products shall be stored at the Customer's risk, and in such manner that they are readily distinguishable from other products owned by the Customer or other persons.
- c/ the Customer shall indemnify Southland Training Australia against any claim, action, proceeding, damage, loss, costs, expense or liability whatsoever, arising out of the possession, use or disposal of the Products by Southland Training Australia, or repossession or attempted repossession by Southland Training Australia.
- d/ any sale of the Products shall be effected as bailee for Southland Training Australia, and the proceeds of such sale shall be held on trust for Southland Training Australia. The proceeds of such sales must be held in a separate account or otherwise clearly identified in the books and records of the Customer.
- e/ the Customer shall permit Southland Training Australia to inspect the Products, and the records and books of the Customer to the extent that they relate to the Products.
- f/ reserve right of entry to inspect or recover goods owned by Southland Training Australia, wherever they are located.
10.2 In the event that:
- a/ the Products are not paid for in full in accordance with these terms and conditions of sale, or any other agreement between Southland Training Australia and the Customer; or
- b/ the Customer commits any breach of the terms and conditions of sale or any other agreement between Southland Training Australia and the Customer; or
- c/ the Customer receives notice of or reasonably believes that a third person may attempt to levy execution against the products; or
- d/ the Customer makes or proposes to make an arrangement with its creditors or is placed under official management, or a petition is presented, or an application filed for the winding up of the Customer, or the Customer ceased to trade, or the Customer (being a natural person) commits an act of bankruptcy.
then Southland Training Australia may, at any time, without notice to the Customer, and without prejudice to any other right which it may have against the Customer, terminate the contract and the bailment referred to above, and enter upon any premises owned or occupied by the Customer where Southland Training Australia reasonably believes the Products may be stored, and repossess the Products without being liable for any damage caused, and subsequently dispose of the Products at its discretion. In this event, the Customer ceases to be liable to Southland Training Australia for payment for the Products, If Moneys are recovered in full.
Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.
Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.
Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.
Hyperlinks (URL) provided throughout our product pages can only be used as references only. The products we carry are often not identical as the contents contained in the links. If unsure, please contact Southland Training Australia.
12. Obligations of the Customer
As subscriber to Southland Training Australia, the Customer must provide current, complete, and accurate information about the Customer at all times.
The Customer is entirely responsible for their account which includes confidentiality, any and all activities through using the Customer's account, Southland Training Australia will not be held responsible in any manner.
On the first purchase the Customer places with Southland Training Australia, the Customer might be required to provide additional identification to Southland Training Australia to help eliminate Internet credit card fraud and to provide additional security.
Southland Training Australia reserves the right to terminate a Customer's account if it is found to contain false, incomplete, inaccurate information. If any security concerns or breaches arises from the Customer, they shall report it to Southland Training Australia immediately.
Southland Training Australia does not store any credit card details for any Customers. The Customer will ensure that credit card details are their sole responsibility to safe guard.
It is the obligation of the student to ensure that they are familiar with academic policy, the student hand book and that they remain active on the student portal. Inactive students will be unenrolled and subject to academic policy for reenrollment.
13. Provision of Credit
The provision of credit and/or the continued provision of credit by Southland Training Australia to the Customer from time to time, shall be in the absolute discretion of Southland Training Australia.
- a/ Southland Training Australia may at its absolute discretion extend credit to the Customer; or
- b/ extend and/or continue to extend credit to the Customer subject to the provision of security in a from acceptable to Southland Training Australia; or
- c/ may at any time vary or cancel the credit facility available to the Customer Credit account must have Southland Training Australia Guarantee in place.
14. Differences and Complaints
Subject to the provisions of clause 7, Southland Training Australia shall not be liable in respect of any difference or complaint arising out of the terms and conditions of sale unless the Customer advises Southland Training Australia in writing of the difference or complaints not later than fourteen (14) days after the date of the occurrence of the events or circumstances on which the difference of complaint is based.
The failure or neglect by Southland Training Australia to enforce or waiver the provisions hereof, shall not be constituted nor shall be deemed to be a waiver of Southland Training Australia's rights hereunder, nor in any way effect the validity of the whole or any part of the terms and conditions of sale, nor prejudice Southland Training Australia's right to take subsequent action.
16. Sever Ability
In the event that any part of these terms and conditions shall be deemed invalid, unlawful or un-enforceable to any extent, such terms or conditions shall be severed from the remaining terms and conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
17. Governing Law
Southland Training Australia and the Customer agree that the terms and conditions of sale shall be governed by the laws of the State of Queensland [Australia].
18. Academic policy
By signing up to this site, the customer agrees to be bound by the academic policy as laid out in this site and the student handbook in so much thet they form a part of this agreement.
The Customer also acknowledges that the training offerend through Southland Training Australia is Christian based and as such anyone signing up agrees that they do so with the understanding that the content is taught from a Christian world view and ethos.
Our Privacy Pledge
Any personal information that you submit will be used simply to process your requests and for ongoing email notifications in your area of interest.
From time to time, we may provide information about sales, to reputable third parties and subsciber sellers of this site.
We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Southland Training Australia, our users, or others.
Any changes to our information collection policies will be posted on this page. By using the the Southland Training Australia website site, you are consenting to the collection of information by Southland Training Australia.
Southland Training Australia acts only as an agent for some of the items displayed on this site!
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY Southland Training Australia ON AN "AS IS" AND "AS AVAILABLE" BASIS. Southland Training Australia MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, LINKS TO OR FROM OTHER SITES OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Southland Training Australia DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Southland Training Australia DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Southland Training Australia ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Southland Training Australia WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.